Care Navigation

    Expertise Matters.

    At Four Seasons, we understand the healthcare system, we understand how to navigate a serious illness, how to find service providers, how to complete an advance care plan and we have resources to assist our community. Because of that knowledge, we provide support to people with serious illness and their families through our Care Navigation service

    Four Seasons’ Care Navigation service provides trusted guidance during the difficult times following the diagnosis of a serious illness. We fill the gap by helping people navigate care options and choices. We partner with patients and families to understand what’s next to prepare for the physical, emotional and spiritual changes in the days, weeks, and months to come.

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    The Four Seasons Care Navigation team will:

    • Educate you and your family on available care
    • Provide peace of mind and a level of confidence to you and your family by building a support system specific to your care needs
    • Collaborate with you, your family and providers to arrange and attend visits and manage care
    • Partner with your primary physicians to support you
    • Serve as an advocate to help you understand life choices

    Benefits of Four Seasons Care Navigation

    • Fulfills a gap in navigating through options and choices, managing multiple illnesses and understanding the various care models needed during a time that often feels overwhelming and chaotic
    • Provides support for those who may or may not have clinical care needs at present, yet need to understand when the appropriate time for care has arrived
    • Our Care Navigation service furthers our mission by providing trusted guidance for you and your family during critical times

    Where is Care Navigation Provided?

    Care Navigation can occur in multiple care settings including, but not limited to:

    • In-person Meetings
    • Telephone
    • Tele-Health Video Conferencing
    • Provider Visits

    For More Information

    We are here to help, 24/7. Reach out to us via telephone at (828) 692-6178 or if you prefer, fill out our Online Referral Form and we will get back to you shortly.

     

    Care Navigation Team

    Maureen Williams, Director of Care Navigation 

    Maureen Williams, MEd, BSN, RN,  is Four Seasons’ Director of Care Navigation, an innovative service line launched January 2018 that provides personalized, expert guidance through our complex healthcare system for individuals facing chronic or life-limiting illness. Maureen brings a rich and extensive background in clinical nursing, as well as nursing leadership, education, and research, to the position which serve residents of Henderson and Buncombe counties by providing her insight and direct assistance to those needing additional support with healthcare and life decisions.

    Maureen earned a Bachelor of Science in Nursing degree from Andrews University in Berrien Springs, Michigan. She has worked as a Registered Nurse and Manager in home health care both as a bedside nurse and nursing supervisor for over 12 year.  During this time, she earned a Master of Education degree from the University of Georgia in Adult Education. This led her to a lengthy career as a clinical instructor in both the community college and private agency settings, primarily instructing home health aides and Certified Nursing Assistants. During this time, Maureen also participated in, contributed to, and edited numerous research studies and publications in the home health and home care disciplines, serving on several professional editorial boards for noteworthy publications. She continued to consult as an educator and contributor during a 14-year career with Capital Caring, a hospice and palliative care agency in the Washington, D.C. area, where she served in numerous nursing leadership capacities, including four years as General Manager for a three-county region.

    Since joining the Four Seasons team in 2013, Maureen has led efforts to grow hospice services in Buncombe, Haywood, Jackson, Macon, Swain, Cherokee, Clay, and Graham counties, serving as Regional Director of Hospice Services for these counties for several years. Her outstanding leadership has ensured that more residents of rural areas can receive specialized and expert end-of-life care, also partnering with area healthcare agencies, community physicians, and local facilities to provide community education around end-of-life care. Maureen’s 20+ years in hospice and palliative care provide a strong platform from which to support patients and families.

    Maureen has brought her training and background to the role of Director of Care Navigation to ensure that clients understand how to navigate decisions about their care with support and presence along the way. Since initiating Care Navigation in January 2018, Maureen has become a member of the Aging Life Care® Association.  Aging Life Care™, also known as geriatric care management, is a holistic, client-centered approach to caring for older adults or others facing ongoing health challenges. Working with families, the expertise of Aging Life Care Professionals provides the answers at a time of uncertainty. Their guidance leads families to the actions and decisions that ensure quality care and an optimal life for those they love, thus reducing worry, stress and time off from work for family caregivers through:

    • Assessment and monitoring
    • Planning and problem-solving
    • Education and advocacy
    • Family caregiver coaching

    Maureen is a member of the Hospice and Palliative Nurses Association, Aging Life Care® Association, National Council of Hospice and Palliative Professionals, and Sigma Theta Tau International, which is The Honor Society of Nursing.  With over 33 years in health care and nursing, Maureen is a seasoned professional with a heart of compassion and a level of competent expertise to provide support for those in our communities through Four Seasons, The Care You Trust.

    Care and Support are a call away

    (828) 692-6178

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