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    Online Bill Pay Refund Policy

    It is the policy of Four Seasons Compassion For Life to refund any overpayment from the patient and/or insurance company once all open balances are satisfied. The Billing Department will work with you to resolve any billing discrepancies that may occur.  A patient overpayment will be determined after reviewing all open balances for the guarantor.  If the credit balance is due to a payment from a credit card, the first priority will be to send the overpayment back to the credit card issuer, otherwise, a check will be issued to the patient/guarantor. Please allow several weeks for credit balance to be processed.

    If you believe you have made a payment in error or have any other issues or questions related to your pay history with Four Seasons Compassion For Life, please call or e-mail:

    Four Seasons Compassion For Life
    571 S. Allen Road
    Flat Rock, NC  28731
    (828)692-6178
    BillingDepartment@fourseasonscfl.org